1. All prices are based on the valid price list provided by Nuova.
Nuova reserves the right to change the price at any time without prior notice

2. We sell according to the terms and conditions stipulated below which are confirmed by the customer at the date of the order. Other terms and conditions not mentioned herein are valid only if there is a written confirmation by Nuova GmbH prior to the order.

3. Our quotations are based on the valid price list unless there is no other written agreement between the customer and Nuova.

4. The minimum quantity is one selling unit per item unless there is nothing mentioned under the respective product/product group.

5. All prices are in EURO, ex works Germany. The price includes packaging however not freight insurance unless not covered by the standard tariffs of the respective courier service.

6. Invoices can be issued in USDL if requested. The exchange rate is based on the respective average interbank exchange rate at the day of the proforma invoice

7. Payments shall be made via T/T. Orders more than 15000.00 EURO can either be settled via an irrevocable L/C at sight or 50 pct of the ordering amount inc. freight costs at the date of ordering and the remaining 50 pct. of the ordering amount one week prior to shipment. In any case bank charges including overseas bank charges has to be borne by the customer. All L/C charges inc. Nuova s bank charges that are involved in issuing and preparation of the necessary documents shall be borne by the customer. Credit card payments will be accepted up to 500.00 EURO invoice amount max. A service charge of 6 pct. will apply on the invoiced amount.

8. Partial shipments are allowed. If a customer requires urgent deliveries that are not covered by the regular delivery time of the product and mentioned in the price list the customer shall carry the freight costs for the partial delivery. In case there is a delay caused by Nuova, Nuova will cover the freight costs for the partial delivery. In case of unforeseeable circumstances or acts of God Nuova cannot be held responsible by the customer. However Nuova has to inform the customer immediately if such a case occurs. The delivery time mentioned in the price list starts from the day when the money is available in full on Nuova s accounts or a down payment of 50 pct has been made. Time of transport is not included.

9. Quality complaints have to be announced 10 days after receiving the goods in writing. Nuova reserves the right either to repair or to exchange the product. In case a complaint is justified within the warranty period Nuova carries the freight costs to the customer after repair/exchange/inspection. After the warranty period the customer pays the freight costs from and to Nuova. In case the quality complaint is not justified during warranty period the customer shall cover all transportation costs to and from Nuova.

10. All quality complaints must be in writing and should indicate the FTB- and serial number, which is mentioned on the packaging of the product or on the product. A complaint is not covered by the warranty for installations, defects resulting from accidents, damage while in transit to our service location, damage resulting from alterations, misuse or abuse, lack of proper maintenance, unauthorized repair or modification as well as affixing of any label, fire, flood, or acts of God, or other failure to follow the instructions for use and safety guidelines. Quality complaints should indicate in writing to Nuova a detailed failure report prior before shipping the goods to Nuova.  This failure report should be sent along with the goods. Nuova reserves the right to reject products sent back to Nuova without such failure report.

11. Before returning medical products to Nuova the customer should clean the product thoroughly in order to protect Nouva s staff. Employees of Nuova have the right to reject dirty or contaminated products sent back to Nuova.

12. Nuova has the right to change the quality/design of its products at any time in case there is an improvement in the product, application or substantial cost reductions which however will not affect the overall quality of the product.

13. The distributor is responsible for the correct translation of the user manual provided by Nuova for the territory where the products are being sold. 

Ratzeburg, April 29th, 2010